GRA Director James Allt-Graham talks with GRA Director Dan Knox about applying traditional supply chain strategies to the service sector.
In the interview James answers the following questions:
- What are the main drivers for the interest in supply chain engagement in the service industry?
- What are the roles of supply chain in the service industry?
- How do you compare supply chains in service industry to other sectors?
- Who are the clients GRA works with in the service sector?
GRA views service chain management as an integrated system that must be considered holistically and be supported by a dedicated function within an organisation.
Our Service Chain Excellence framework enables service organisations to approach the service chain management task in an integrated manner.
There are 3 key sections: Business Strategy, Target Operating Model and Service Chain Operations. In a service chain with high maturity, an organisation will have pipeline visibility on service requests (demand) as well as recruitment (supply).
This is what we call a Demand Driven Service Chain (DDSC). A Demand Driven Service Chain is able to establish its operations as a competitive advantage through improving service availability, capacity planning & scheduling, routes optimisation, workforce composition (e.g. FTE vs. PPT) and other operational elements.
Find out more about Service Supply Chain.
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