Video: A Required Step Change for Service Chain Operations

Presented by James Allt-Graham and Shanaka Jayasinghe

GRA's James Allt-Graham and Shanaka Jayasinghe presented ‘A Required Step Change for Service Chain Operations’ at the largest Healthcare conference in the Southern Hemisphere - Australian Healthcare Week.

Applying Supply Chain Principles (from Retail & FMCG), their presentation reviewed how Service Chains (particularly Hospitals and Aged Care Home Services) are likely to mature over the next decade.

The session covered:

  • GRA’s Service Chain Excellence Framework
  • Demand-driven / Forecast-led Recruitment Practices
  • Schedule & Route Optimisation Processes & Technologies
  • Effective KPIs & Performance Management

The session provided the audience with (a) immediate and tangible takeaways to drive operational efficiencies (service performance, overtime, KMs travelled, staff costs, etc.), as well as, (b) prompt a review of organisational preparedness to more strategic and structural requirements over the next decade.

Further information:

Reproduction of GRA whitepapers and articles

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"GRA were very pragmatic in their approach and provided the right balance of guidance ensuring that we still owned the process for ultimate success."

– Shaun Ladhams, Business Planning Manager, Quiksilver

Typical results

  • 20-40% inventory investment reduction
  • increased service levels ranging up to 99.9%
  • 10%-15% reduction in supply chain operating costs
  • 5%-20% spend management savings
  • the ability to fund business initiatives from operating cash flow (OCF) improvements
  • improved return on capital employed (ROCE)
  • a minimum 3:1 ROI (10:1 to 30:1 typical)