Video: A Required Step Change for Service Chain Operations

Presented by James Allt-Graham and Shanaka Jayasinghe

GRA's James Allt-Graham and Shanaka Jayasinghe presented ‘A Required Step Change for Service Chain Operations’ at the largest Healthcare conference in the Southern Hemisphere - Australian Healthcare Week.

Applying Supply Chain Principles (from Retail & FMCG), their presentation reviewed how Service Chains (particularly Hospitals and Aged Care Home Services) are likely to mature over the next decade.

The session covered:

  • GRA’s Service Chain Excellence Framework
  • Demand-driven / Forecast-led Recruitment Practices
  • Schedule & Route Optimisation Processes & Technologies
  • Effective KPIs & Performance Management

The session provided the audience with (a) immediate and tangible takeaways to drive operational efficiencies (service performance, overtime, KMs travelled, staff costs, etc.), as well as, (b) prompt a review of organisational preparedness to more strategic and structural requirements over the next decade.

Further information:

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Testimonials

“GRA made sense of the complex issues facing our parts and service operation. They identified a clear strategy and road map to move us towards best practice that would support our current and future growth. They understood the complex technical and process side of the business and communicated solutions in a clear and effective way. Working side by side with GRA was an enjoyable experience.”

– Jean-Marc Julien, National Parts Manager, Renault Australia

Typical results

  • 20-40% inventory investment reduction
  • increased service levels ranging up to 99.9%
  • 10%-15% reduction in supply chain operating costs
  • 5%-20% spend management savings
  • the ability to fund business initiatives from operating cash flow (OCF) improvements
  • improved return on capital employed (ROCE)
  • a minimum 3:1 ROI (10:1 to 30:1 typical)