Australia’s growing and aging population continues to generate increasing demand for healthcare services. To meet this demand, it is essential for healthcare facilities to efficiently use the resources available to them. This is especially important for large healthcare facilities which typically face complex logistical challenges to ensure, consumables are available where required, equipment is commissioned and maintained, and the right workforce with the right skills is available and efficiently used.

Typical areas of opportunity for healthcare facilities include:

PPE and other centralised consumables management

  • Demand planning: forecasting demand for consumables and equipment based on the healthcare facility’s activity (i.e. quantity and type of procedures, quantity and type of patients etc.). This is important to ensure sufficient level of consumables and equipment are being ordered by the healthcare facility, and any gaps can be proactively managed.
  • Inventory tracking and reporting: visibility of quantity and location of consumables and equipment within facilities can be a significant challenge for large and complex healthcare facilities, however it is a key piece of information to drive efficient management of these items and address any gaps proactively.
  • Physical movement of goods: large healthcare facilities can be situated in large complex buildings where consumables and equipment need to make it from the loading docks to the points of care or storage areas within the facility. Efficiency improvements can typically be made by reviewing and designing efficient flows of goods within the facility.
  • Storage: storage space in healthcare facilities can be scarce. Optimising the storage space and layout, and operating at efficient levels of inventory is important so healthcare facilities can maximise space for patient care.

Equipment commissioning and maintenance

  • Equipment commissioning and maintenance: healthcare equipment can be complex, with different parts arriving to the facilities at different times, and maintenance schedules required to keep equipment in good working condition. Equipment tracking and management is essential for the timely commissioning of equipment and maintenance to keep equipment in safe and working order.

Workforce management

  • Workforce management: there are a number of elements to consider to optimise the makeup and use of healthcare workforces, these include: alignment to customer value proposition; KPIs, policies and incentives; talent optimisation ensuring labour is utilised effectively; clearly articulated employee value proposition; recruitment and training; rostering and scheduling; organisational design, demand planning and forecasting; and the data and systems needed for workforce decision making.

The COVID-19 pandemic has put additional pressure on Australia’s healthcare system. The consequences of this can be seen with supply shortages in Personal Protective Equipment (PPE), which can be managed through the points raised above. In the medium to long term healthcare facilities will be faced with pressure to clear the build-up in elective surgery waiting lists, potential budgetary restraints, and potential increase in demand due to delays in patients seeking medical attention during the pandemic. It will be essential for healthcare facilities to safely and efficiently use the resources they have at their disposal to maximise outcomes for their patients.

GRA can help with improvements to consumables and equipment management, workforce operational efficiency with the following service offerings:

  • Forecasting demand
  • Rostering and scheduling
  • Workforce management
  • System implementations and reviews
  • Route optimisation
  • KPI and policy development
  • PPE continuity and pandemic response planning
  • Organisational structure design and implementation
  • External broker performance management and reporting


With a focus on both cost reduction and service improvement, we engaged GRA to design and lead a company-wide Procurement Transformation. GRA worked closely with us to design and implement a new operating model and deliver significant improvements in procurement governance, processes and systems, whilst also managing a program delivering multi-million dollar savings.

– David White, Manager Enterprise Procurement, Aurizon

Typical results

  • 20-40% inventory investment reduction
  • increased service levels ranging up to 99.9%
  • 10%-15% reduction in supply chain operating costs
  • 5%-20% spend management savings
  • the ability to fund business initiatives from operating cash flow (OCF) improvements
  • improved return on capital employed (ROCE)
  • a minimum 3:1 ROI (10:1 to 30:1 typical)