New Video: A Required Step Change for Service Chain Operations

April 3, 2019

GRA's James Allt-Graham and Shanaka Jayasinghe presented ‘A Required Step Change for Service Chain Operations’ at the largest Healthcare conference in the Southern Hemisphere - Australian Healthcare Week.

Applying Supply Chain Principles (from Retail & FMCG), their presentation reviewed how Service Chains (particularly Hospitals and Aged Care Home Services) are likely to mature over the next decade.

The session covered:

  • GRA’s Service Chain Excellence Framework
  • Demand-driven / Forecast-led Recruitment Practices
  • Schedule & Route Optimisation Processes & Technologies
  • Effective KPIs & Performance Management

View the presentation