In Australia, the services sector is worth more than $1.66 trillion, employs around 78% of the workforce and represent 18% of Australia’s exports. The largest components of the sector are tourism, education, healthcare and financial services. Yet despite its overall size and significance to the Australian economy, service chains have historically tended to lag supply chain maturity.
GRA views service chain management as an integrated system that must be considered holistically and be supported by a dedicated function within an organisation.
Our Service Chain Excellence Framework enables service organisations to approach the service chain management task in an integrated manner. There are 3 key sections: Business Strategy, Target Operating Model and Service Chain Operations.
This week GRA launched a presentation on the Emergence of the Demand-Driven Service Chain that is available to view here.