Services & Technology

With product lifecycles contracting and innovation increasingly driving new product development, how best to ensure ideas get converted to marketable products as quickly as possible?

How do you also ensure that all parts of the organisation are focused, working together and working to resolve the biggest blockers?

GRA specializes in building value-delivering management processes in order to proactively manage problems before they become issues and allow Senior Management to focus on critical business decisions. Our expertise in Sales and Operations Planning/Integrated Business Planning ensures that an organisation's planning functions are structured, integrated and proactive and allow senior management to focus on issues and key decision making.

Not only does GRA help build and implement revised processes and policies, we go deeper to understand the underlying enablers that often are misaligned or absent which help ensure optimal results are achieved. Are aligned KPIs in place? Are fundamental planning disciplines providing value and insight? Are the available tools being used to their maximum capability? GRA can assess capability and gaps and implement a realignment plan to deliver outstanding results.

Find out who we've worked with in the Services & Technology industry.


“GRA made sense of the complex issues facing our parts and service operation. They identified a clear strategy and road map to move us towards best practice that would support our current and future growth. They understood the complex technical and process side of the business and communicated solutions in a clear and effective way. Working side by side with GRA was an enjoyable experience.”

– Jean-Marc Julien, National Parts Manager, Renault Australia

Typical results

  • 20-40% inventory investment reduction
  • increased service levels ranging up to 99.9%
  • 10%-15% reduction in supply chain operating costs
  • 5%-20% spend management savings
  • the ability to fund business initiatives from operating cash flow (OCF) improvements
  • improved return on capital employed (ROCE)
  • a minimum 3:1 ROI (10:1 to 30:1 typical)