Mitre 10

“The Board’s intention was to move the supply chain from a position of being a ‘laggard’ to being a ‘leader’ in the quickest possible time."
Jon Herbert, General Manager Supply Chain & Logistics, Mitre 10 Australia Ltd

GRA was engaged to implement GAINS and manage the change associated with moving from a decentralised to centralised planning structure. This included defining the organisational structure for the new planning group, developing enhanced planning processes and up-skilling the Mitre 10 team.

The implementation of GAINS allowed, for the first time, the Mitre 10 business to place consolidated orders on suppliers and to reduce inventory holdings by 15% within 12 months of the system being implemented. This inventory reduction was also combined with the business delivering consistent customer service levels in excess of 95%.

Changes to the Mitre 10 business are today delivering the highest levels of customer service within the retail hardware sector, combined with cost savings resulting from overhead savings and productivity improvements of 12%.

Read about Mitre 10’s experience in the “The Ultimate Retail Supply Chain Re-engineering” article published in MHD magazine.


"GRA provided us with the vision on what an advanced inventory management system could deliver for us, along with the benefits. To date the benefits are being delivered in line with the business case and the user experience is excellent. GRA, throughout the project, acted in an very professional manner and delivered on our expectations."

– Chris Wigg, Group Planning Manager, The Laminex Group

Typical results

  • 20-40% inventory investment reduction
  • increased service levels ranging up to 99.9%
  • 10%-15% reduction in supply chain operating costs
  • 5%-20% spend management savings
  • the ability to fund business initiatives from operating cash flow (OCF) improvements
  • improved return on capital employed (ROCE)
  • a minimum 3:1 ROI (10:1 to 30:1 typical)